Customer Care Executive-WFH

Job Responsibilities- Work from home

• Handle customer queries related to orders, delivery, returns, refunds, and other Flipkart services.
• Provide accurate and timely resolutions to customer concerns.
• Handle both voice and non-voice customer interactions professionally.
• Maintain a high level of customer satisfaction.
• Follow company policies, process guidelines, and quality standards.
• Maintain proper records of customer interactions.

Candidate Requirements

• Good communication skills in Hindi and English.
• Basic computer knowledge.
• Comfortable handling customer calls and chats/emails.
• Laptop is mandatory.
• Stable Wi-Fi connection is mandatory.
• Candidates should be comfortable working in a 6-day working schedule.
• Willingness to work with 1 rotational week off.
• Freshers and experienced candidates can apply.