Customer Care Executive - Voice
Startek · Gurugram · onsite · Posted 57d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
- Handle inbound and/or outbound customer calls.
- Understand customer concerns and provide appropriate solutions.
- Maintain professional and courteous communication.
- Resolve customer queries as per process guidelines.
- Escalate complex issues to the concerned team.
- Maintain accurate records of customer interactions.
- Meet daily productivity and quality targets.
- Follow company policies and standard operating procedures.
- Ensure a positive customer experience.
- Handle customer complaints professionally.
Sourced from naukri
Skills
Customer SupportVoice Support
About Startek
Startek
BPO
19.8k+
employees
2017
9 years old
Mumbai, Maharashtra
India
About
Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.
Industries
BPOBPO/KPOIT Services & Consulting
Employee ratings
9,497 reviews
3.0/ 5
Culture
2.9
Career growth
2.5
Work-life
2.9
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