Customer Care Executive | US Process

We are looking for motivated and customer-focused individuals to join our Multi-Channel Support team. The ideal candidate will possess strong communication skills and a commitment to resolving customer inquiries across voice, chat, and email channels. We value diversity and are looking for professionals who can contribute to our inclusive team environment while ensuring high-quality service delivery and customer satisfaction.

Key Responsibilities

• Manage customer interactions via phone in a professional and solution-oriented manner.
• Resolve customer queries, complaints, and service requests within defined turnaround times.
• Provide accurate information regarding products, services, and internal processes.
• Maintain detailed and accurate records of customer interactions within our CRM systems.
• Meet established quality, productivity, and customer satisfaction objectives.
• Escalate complex issues to the appropriate internal teams when necessary.
• Collaborate with team members to improve service delivery and the overall customer experience.

Required Skills

• Proficiency in verbal and written communication.
• Prior experience in international voice support.
• Ability to navigate CRM software and basic computer applications.
• Problem-solving skills and the ability to remain calm under pressure.

Preferred Skills

• Prior experience in a customer service or BPO environment.
• Familiarity with digital support tools and ticketing systems.

Our organization is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, color, sex, age, disability, or sexual orientation. In accordance with the Maternity Benefit Act, we provide statutory leave and support for parents. We maintain a zero-tolerance policy towards sexual harassment under the POSH Act and have a dedicated Internal Committee to ensure a safe workplace.

Note : Looking for Immediate Joiner.

Kindly share resume on [email removed] or ping at [phone removed] for more details.