Customer Care Executive/Tele caller Female

Job Overview

We are looking for confident and customer-focused Female Customer Care Executives / Telecallers to join our calling team at SAAOL Heart Center. The candidate will be responsible for handling patient calls, follow-ups, lead generation, appointment coordination and addressing patient queries professionally.

Key Responsibilities

- Handle inbound and outbound calls with patients and prospective customers

- Follow up with leads and prospective patients

- Explain SAAOL services and programs clearly

- Generate and convert leads through effective communication

- Coordinate and schedule patient appointments

- Understand patient requirements and provide appropriate information

- Handle patient queries and concerns professionally

- Maintain accurate records of calls, leads and follow-ups

- Achieve assigned calling and performance targets

- Coordinate with the concerned team for smooth patient handling

Requirements

- Any Graduate

- 1-4 years of experience in customer service, telecalling, healthcare, sales or a similar role

- Good verbal communication skills in Hindi and basic English

- Confident, polite and professional communication

- Good convincing and interpersonal skills

- Comfortable with regular calling and follow-ups

- Basic computer knowledge

- Customer-focused approach

- Female candidates preferred

Salary & Benefits

- Full-time permanent employment

- Growth opportunities based on performance

- Opportunity to work in the healthcare and wellness sector

Interested candidates can apply with their updated resume.