Customer Care Executive / Student Care

We are looking for a dedicated and customer-oriented Customer Care Executive to join our dynamic team. The ideal candidate will be responsible for ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction. If you have excellent communication skills and thrive in a fast-paced environment, we would love to meet you.

Customer Interaction:

• • Handle customer inquiries via phone, email, chat, and social media.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Follow up with customers to ensure their issues are resolved.

Problem Resolution:

• • Identify and assess customers needs to achieve satisfaction.
  • Resolve product or service problems by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

Service Improvement:

• • Keep records of customer interactions, process customer accounts, and file documents.
  • Analyze customer feedback and suggest ways to improve processes and customer service standards.

Team Collaboration:

• • Work with customer service team leaders and managers to ensure proper customer service is being delivered.
  • Collaborate with other departments to ensure a seamless customer experience.

Education:

Graduation or equivalent, college degree preferred.

Experience:

• • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.

Technical Skills:

• • Proficiency in using customer service software, databases, and tools.
  • Familiarity with CRM systems and practices.

Soft Skills:

• • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Problem-solving skills with a focus on resolution and customer satisfaction.