Customer Care Executive/Sr. CSE

Role & responsibilities

• Make outbound calls to customers in the US market regarding overdue/outstanding payments.
• Effectively communicate payment expectations, due dates, and available payment options.
• Understand the reason for delinquency and work with customers to identify appropriate payment solutions.
• Negotiate and establish payment arrangements within approved guidelines.
• Follow up on promised payments and ensure commitments are met.
• Maintain accurate and complete records of all customer interactions, commitments, and payment arrangements.

Preferred candidate profile

• Experience in US collections, debt collection, accounts receivable, credit card collections, loan collections, healthcare collections, or similar US voice processes.
• Experience working with US customers in a BPO/contact-center environment.

***IMMEDIATE JOINERS PREFERRED***

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