Customer care executive ( Pune)
Naukripay group · Pune · onsite · Posted 44d ago
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About this role
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Customer Care Executive – Job Description
Job Title: Customer Care ExecutiveDepartment: Customer SupportExperience: 0–3 yearsLocation: [Location]Employment Type: Full-time
Job Responsibilities
Handle customer queries through calls, emails, WhatsApp, and other communication channels.
Provide accurate information about products, services, orders, and company policies.
Resolve customer complaints professionally and within the required timeline.
Maintain proper records of customer interactions and feedback.
Coordinate with sales, operations, and other departments to resolve customer issues.
Follow up with customers to ensure satisfactory resolution.
Maintain a positive and professional relationship with customers.
Achieve customer service and response-time targets.
Requirements
Graduate/12th pass with good communication skills.
Excellent verbal and written communication in English/Hindi.
Basic computer knowledge and MS Office skills.
Good listening, problem-solving, and interpersonal skills.
Customer-focused and polite attitude.
Freshers can apply.
Key Skills
Customer Handling | Communication Skills | Complaint Resolution | Telecalling | Follow-up | CRM | MS Office | Problem Solving
Salary: ₹25000–₹30,000 per month (depending on experience and company standards).
Customer Care Executive – Job Description
Job Title: Customer Care ExecutiveDepartment: Customer SupportExperience: 0–3 yearsLocation: [Location]Employment Type: Full-time
Job Responsibilities
Handle customer queries through calls, emails, WhatsApp, and other communication channels.
Provide accurate information about products, services, orders, and company policies.
Resolve customer complaints professionally and within the required timeline.
Maintain proper records of customer interactions and feedback.
Coordinate with sales, operations, and other departments to resolve customer issues.
Follow up with customers to ensure satisfactory resolution.
Maintain a positive and professional relationship with customers.
Achieve customer service and response-time targets.
Requirements
Graduate/12th pass with good communication skills.
Excellent verbal and written communication in English/Hindi.
Basic computer knowledge and MS Office skills.
Good listening, problem-solving, and interpersonal skills.
Customer-focused and polite attitude.
Freshers can apply.
Key Skills
Customer Handling | Communication Skills | Complaint Resolution | Telecalling | Follow-up | CRM | MS Office | Problem Solving
Salary: ₹25000–₹30,000 per month (depending on experience and company standards).
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Skills
crmProblem Solvingfollow upCustomer Handlingcomplaint resolutionCommunication SkillsTelecallingMS Office