Customer care executive ( Noida)
Naukripay group · Noida · onsite · Posted 42d ago
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About this role
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Customer Care Executive
Job Location: [Location]Employment Type: Full-timeExperience: 0–3 yearsSalary: ₹[Salary] per month
Job Summary
We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide timely support, resolve complaints, and ensure a positive customer experience.
Key Responsibilities
- Handle customer calls, emails, WhatsApp messages, and other support channels.- Understand customer requirements and provide accurate information.- Resolve customer complaints and issues professionally and promptly.- Follow up with customers to ensure satisfactory resolution.- Maintain customer records and update CRM/database regularly.- Coordinate with sales, operations, accounts, and other departments when required.- Explain products, services, policies, and procedures to customers.- Maintain a polite and professional communication style.- Meet customer service and response-time targets.- Prepare basic reports related to customer queries and complaints.
Requirements
- Graduate or equivalent qualification preferred.- 0–3 years of experience in customer service/call centre/support roles.- Good verbal and written communication skills.- Basic computer and MS Office knowledge.- Good problem-solving and interpersonal skills.- Ability to handle customers patiently and professionally.- Hindi and English communication skills preferred.
Key Skills
Customer Handling | Communication | Problem Solving | CRM | Follow-up | MS Office | Complaint Resolution | Team Coordination
Preferred Candidate
A confident, patient, and responsible individual who enjoys interacting with customers and can work effectively in a fast-paced environment.
Customer Care Executive
Job Location: [Location]Employment Type: Full-timeExperience: 0–3 yearsSalary: ₹[Salary] per month
Job Summary
We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide timely support, resolve complaints, and ensure a positive customer experience.
Key Responsibilities
- Handle customer calls, emails, WhatsApp messages, and other support channels.- Understand customer requirements and provide accurate information.- Resolve customer complaints and issues professionally and promptly.- Follow up with customers to ensure satisfactory resolution.- Maintain customer records and update CRM/database regularly.- Coordinate with sales, operations, accounts, and other departments when required.- Explain products, services, policies, and procedures to customers.- Maintain a polite and professional communication style.- Meet customer service and response-time targets.- Prepare basic reports related to customer queries and complaints.
Requirements
- Graduate or equivalent qualification preferred.- 0–3 years of experience in customer service/call centre/support roles.- Good verbal and written communication skills.- Basic computer and MS Office knowledge.- Good problem-solving and interpersonal skills.- Ability to handle customers patiently and professionally.- Hindi and English communication skills preferred.
Key Skills
Customer Handling | Communication | Problem Solving | CRM | Follow-up | MS Office | Complaint Resolution | Team Coordination
Preferred Candidate
A confident, patient, and responsible individual who enjoys interacting with customers and can work effectively in a fast-paced environment.
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Skills
Team CoordinationcrmProblem Solvingfollow upCustomer Handlingcomplaint resolutionCommunication SkillsMS Office