Customer Care Executive - Mohali & Hyderabad

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication.
  
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  
• Maintain records of all interactions with customers using CRM software (Zoho).
  
• Escalate complex issues to senior team members or supervisors when necessary.
  

Desired Candidate Profile

• Excellent English language skills with good verbal communication abilities.
  
• 0-1 year of experience in BPO/customer care industry preferred but not mandatory.
  
• Strong listening skills with ability to understand customer requirements accurately.
  
• Basic computer knowledge with proficiency in MS Office applications.