Customer Care Executive - Mall Operations

Job Description Customer Care Executive

Location: Ambience Mall, Vasant Kunj, New Delhi

Job Title: Customer Care Executive

Working Hours: 9 hours per day

Working Days: 6 days a week

Weekly Off: 1 rotational off

Job Responsibilities

• Assist customers with their queries and provide excellent customer service.
• Handle customer complaints and resolve issues professionally.
• Provide accurate information about products, services, and mall facilities, as applicable.
• Maintain a polite, friendly, and professional approach while interacting with customers.
• Coordinate with the internal team to ensure smooth day-to-day operations.
• Ensure a positive customer experience and maintain service standards.

Candidate Requirements

• Good communication and interpersonal skills.
• Customer-focused attitude with a problem-solving approach.
• Basic computer knowledge.
• Ability to work in a fast-paced retail or mall environment.
• Freshers and experienced candidates can apply.

Job Details

• Work Location: Ambience Mall, Vasant Kunj, New Delhi
• Shift Duration: 9 hours per day
• Work Schedule: 6 days a week
• Weekly Off: Rotational

Interested candidates can share their updated resume to apply for this position.