Customer Care Executive (International)

Roles and Responsibilities :

• Provide exceptional customer service to clients through phone, email, or chat support.
• Handle customer inquiries, resolve issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job Requirements :

• 1-8 years of experience in an International BPO environment providing customer care services.
• Excellent communication skills in English language (written & spoken).
• Ability to work on rotational shifts including night shifts.