Customer Care Executive (International Voice Process)
AN Global Services · Bengaluru · onsite · Posted 36d ago
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About this role
Job Description Customer Service Associate (Voice Process)
Location: Divyasree
Work Mode: Work from Office
Experience: Minimum 1 year
Contact : Kaif -[phone removed]
Job Summary
We are looking for experienced Customer Service Associates to join our international voice process. The ideal candidate should have strong communication skills and prior experience in Customer Service, Cross-Selling, or Up-Selling.
Key Responsibilities
- Handle customer queries and provide effective resolutions over voice calls.
- Deliver excellent customer service and ensure customer satisfaction.
- Identify opportunities for cross-selling and up-selling relevant products/services.
- Understand customer requirements and provide appropriate solutions.
- Maintain quality and productivity standards.
- Follow process guidelines and company policies.
- Meet defined customer service and operational targets.
Eligibility
- Qualification: Graduate / Undergraduate
- Experience: Minimum 1 year in Customer Service / Cross-Selling / Up-Selling
- Good verbal communication and customer-handling skills.
- Willingness to work from office.
- Candidates should be comfortable working in rotational/night shifts.
Salary & Benefits
- CTC: Up to 6,00,000 per annum
- 40% hike on last drawn salary, subject to eligibility/company norms
- One-way cab facility for night shifts
- Free night transport for women employees
Sourced from naukri
Skills
About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹4.5L – ₹6L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
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