Customer Care Executive - HINDI Speaking

CUSTOMER CARE EXECUTIVE HINDI SPEAKING

Location: Nungambakkam, Chennai
Experience: 1–4 Years
Employment Type: Full-time
Industry: Gold Testing & Technical Equipment

Language Requirement: Hindi – Mandatory

ABOUT THE COMPANY

Arihant Maxell Technologies Pvt. Ltd. is a Chennai-based company with over two decades of experience in Gold Testing Solutions. We provide Gold Testing Machines and related technical solutions to jewelers, hallmarking centres, testing centres, banks and other customers across India.

ABOUT THE ROLE

Be the key point of contact between our customers and service teams, ensuring every customer concern is understood, tracked and resolved effectively. This role involves managing customer interactions, service tickets and internal coordination to ensure a smooth service experience from the first call to final resolution.

KEY RESPONSIBILITIES

• Handle incoming customer calls, understand the issue, and collect relevant machine/customer details.
• Create and manage service tickets from complaint registration to resolution and closure.
• Coordinate with Technical Support and Field Service Engineers to ensure timely issue resolution.
• Follow up on open tickets, keep customers updated, and ensure issues are closed with customer satisfaction.
• Maintain accurate records of customer interactions, ticket status, actions taken, and closure details.

WHAT WE ARE LOOKING FOR

• 1–4 years of experience in Customer Care, Customer Support, Technical Support, Service Coordination, or Helpdesk.
• Hindi communication is mandatory, with good customer-handling and listening skills.
• Prior experience in a ticketing/CRM system, including ticket creation, follow-up, coordination, and closure.
• Basic technical understanding; experience with electronics/electrical products or equipment will be an added advantage.
• Good computer knowledge, coordination skills, and a strong follow-up approach.

IMPORTANT SKILLS

Hindi Communication | Customer Support | Customer Care | Ticket Management | Ticketing System | Service Coordination | Technical Support | Complaint Handling | CRM | Customer Follow-up | Ticket Closure | After-Sales Support

WHY JOIN US?

• Opportunity to work with a specialized technical product and industry.
• Exposure to Gold Testing Machines and technical service operations.
• Work closely with Technical Support and Field Service teams.
• Opportunity to develop skills in customer service, technical coordination and service management.

Candidates who are confident in Hindi communication and have prior experience in ticket-based customer support/service coordination are encouraged to apply.