Customer Care Executive - Front Office

Designation: Customer Care Executive/ Sr. Customer Care Executive

Roles and Responsibilities

• Handle patient calls, inquiries, and concerns in a professional manner.
• Manage front office operations, including billing, discharge summaries, and patient relations.
• Provide excellent customer service to patients and their families during OPD visits.
• Ensure accurate handling of IVR systems and calls processing.
• Work in rotational shifts, including night duty as per hospital schedule.

Desired Candidate Profile

• 1-6 years of experience in healthcare or related field (customer care executive).
  
• Strong skills in billing, calls handling, discharge summary preparation, front desk management, reception duties.
  
• Ability to work effectively under pressure with multiple priorities simultaneously.