Customer Care Executive-Fresher

We are looking for a Customer Care Executive to handle enquiries related to Bachpan Play School and provide accurate information to parents, franchise prospects, and other customers. The candidate will be responsible for understanding customer requirements, explaining Bachpan's admission/franchise criteria and process, and ensuring a positive customer experience.

• Handle incoming calls, WhatsApp enquiries, and customer queries related to Bachpan Play School.
• Explain Bachpan Play School admission criteria, age eligibility, programs, fees, and admission process to parents.
• Explain the criteria and requirements for taking a Bachpan Play School franchise to interested franchise prospects.
• Provide information regarding franchise requirements, investment expectations, location requirements, process, and other basic eligibility criteria.
• Understand customer requirements and provide suitable information based on their needs.
• Follow up with parents and franchise leads regularly and maintain proper records.
• Coordinate with the concerned teams for admissions, franchise enquiries, and other customer requirements.
• Convert genuine enquiries into admissions/franchise opportunities through effective communication and follow-ups.
• Maintain daily call and enquiry reports.
• Handle customer concerns professionally and escalate complex issues to the concerned department.
• Ensure timely and accurate communication with customers.

• Graduate in any discipline.
• Freshers can apply; experience in customer care, telecalling, counselling, sales, or education sector will be an advantage.
• Excellent communication skills in English and Hindi.
• Good convincing and interpersonal skills.
• Should be confident while explaining school admission and franchise-related information.
• Basic computer knowledge and proficiency in MS Office/Google Sheets.
• Good follow-up and customer-handling skills.
• Presentable, polite, and professional attitude.
• Target-oriented and comfortable handling multiple enquiries.