Customer Care Executive Fresher Female - Chennai

Customer Care Executive

Job Description:

• Make 100+ telecalling activities daily to existing and prospective customers and pitch suitable Gold Loan products.
• Generate Gold Loan leads by contacting inactive customers from the existing database and identifying potential customers through open-market activities.
• Follow up with leads, understand customer requirements, and ensure lead conversion.
• Coordinate with branch staff and managers for documentation, processing, and successful closure of customer requirements.
• Assist in customer service activities and resolve customer queries professionally.
• Support and supervise day-to-day customer service operations at the branch.
• Maintain customer records, follow-up details, and lead status accurately.
• Develop and maintain good relationships with customers to encourage repeat business and customer retention.

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