Customer Care Executive (Domestic Voice Process)

Details of the Position

Function / Department : Customer Service

Grade : Consultant

Reports to : Lead Associate Customer Service

Location : Dwarka, New Delhi office.

Purpose of the Position

The Consultant – Customer Service will act as a liaison, provide services information, answer questions, and resolve any emerging/existing problems, escalate the issues to the concerned team with the

accuracy and efficiency that our customer might face.

Interested candidates can share their resumes at [email removed]

Key Roles & Responsibilities

The major/primary roles and responsibilities of the job will be as follows, including but not limited to:

• Manage large amounts of Incoming/ Outgoing phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolutions.

Skills, Knowledge, and Competencies

• Basic Excel Skills.
• Strong call-handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Working knowledge of escalation desk processes to efficiently handle and resolve complex customer issues by coordinating with cross-functional teams.
• Excellent written communication skills to professionally correspond with customers, ensuring clarity, accuracy, and a positive customer experience.

Experience and Educational Qualifications

Qualification:

• Preferable – Graduation
• Minimum -12th pass out

Experience:

• 0-3 years of proven customer support experience.