Customer Care Executive(Call Center)
Digitide Solutions · Mumbai · onsite · Posted 48d ago
Not disclosed0–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a dedicated Customer Care Executive for our call center operations in India. The ideal candidate will have 0-3 years of experience in customer service and a passion for helping customers.
Responsibilities
- Handle customer inquiries and provide accurate information regarding products and services.
- Resolve customer complaints in a professional manner and escalate issues when necessary.
- Maintain customer records and update account information as required.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Collaborate with team members to improve customer service processes and share best practices.
Skills and Qualifications
- Excellent communication skills in English and local languages.
- Strong problem-solving abilities and a customer-oriented mindset.
- Familiarity with call center software and technologies.
- Ability to handle multiple tasks and prioritize effectively.
- Basic computer skills including knowledge of MS Office and data entry.
Sourced from foundit
Skills
Customer Servicecrm softwareProblem SolvingTechnical SupportConflict ResolutionCommunication Skillstime managementData EntryMultitaskingProduct Knowledge
About Digitide Solutions
Digitide Solutions
IT Services & Consulting
30.4k+
employees
2002
24 years old
Mumbai, Maharashtra
India
₹3.5L PA avg
Avg at Digitide Solutions
About
Conneqt Business Solutions delivers customer lifecycle management and business process solutions, enhancing client experiences through advanced technologies and analytics.
Industries
Artificial Intelligence (AI)Cloud Data ServicesCyber SecurityEmploymentInformation Technology
Employee ratings
10 reviews
3.4/ 5
Culture
2.9
Career growth
2.7
Work-life
3.2
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