Customer Care Executive by HS

Roles and Responsibilities

• Provide exceptional customer service through phone calls, emails, and chats to resolve customer queries and concerns.
  
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
  
• Meet or exceed monthly performance targets for call handling time, first contact resolution rate, and overall customer satisfaction.
  
• Identify opportunities for cross-selling/upselling products/services to existing customers.