Customer Care Executive (Beauty & Personal Care)

Role & responsibilities

• Handle customer queries via Chat, Email, and Calls regarding beauty and personal care products.

• Assist customers with product information, ingredients, usage instructions, and product recommendations.

• Resolve concerns related to orders, deliveries, returns, exchanges, refunds, and damaged products.

• Guide customers on skincare, hair care, wellness, and beauty product selections based on their needs.

Preferred candidate profile

• Any Graduate.

• Minimum 6 months of experience in Customer Support, E-commerce, Retail, Beauty, Cosmetic, or Wellness Industry preferred.

• Excellent communication skills in English and Hindi.

• Good typing speed and multitasking ability.

• Strong customer handling and problem-solving skills.

• Passion for beauty, skincare, hair care, and wellness products will be an added advantage.

• Willingness to work in rotational shifts and weekends.