Customer Care cum lead

Roles and Responsibilities

• Handle customer queries via WhatsApp, Instagram, and Facebook.
  
• Provide excellent customer service by responding promptly to customer inquiries.
  
• Utilize Canva skills to create visually appealing designs for social media posts and ads.
  
• Collaborate with cross-functional teams to resolve complex issues.
  
• Analyze data to identify trends and areas for improvement in customer satisfaction.