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    Job · 20045115

    MUMBAI · FULLTIME

    Customer Care Associate

    Shoppers Stop logo

    Shoppers Stop

    Mumbai · onsite · Posted 20d ago

    Sourced fromNaukri
    Undisclosed1–6 yrsfulltimeMumbai

    About a minute. You'll make an account on the way through.

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    • Found the form on Naukri · 11 questions to answer1.1s
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    Section · 01

    About this role


    • Handle customer inquiries and resolve issues professionally and courteously.
    • Provide product information and recommendations to customers.
    • Ensure customer satisfaction by resolving complaints and concerns promptly.
    • Collaborate with internal teams to improve overall customer experience.
    • Maintain accurate records of customer interactions and transactions.
    • Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.




    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    Customer Experiencecustomer satisfactionanalytical thinkingCustomer CareCommunication SkillsCommunication And Interpersonal Skills

    Section · Company

    About Shoppers Stop

    Shoppers Stop logo

    Shoppers Stop

    Retail

    6.9k+

    employees

    1991

    35 years old

    Mumbai, Maharashtra

    India

    About

    Shoppers Stop is a leading retail chain in India, offering a wide range of international and national brands, creating a premium shopping experience.

    Industries

    Retail

    Employee ratings

    2,920 reviews

    4.0/ 5

    Culture

    3.8

    Career growth

    3.4

    Work-life

    3.8

    Employees rate it well for

    Salary301Work Environment228Work Culture219Senior Management211Career Growth178

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    Customer Care Associate · waiting for your command