Customer Care Associate

We are looking for a highly skilled and experienced Customer Care Associate to join our team at Shoppers Stop Ltd. The ideal candidate will have excellent communication skills and the ability to provide top-notch customer service.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide product information and recommendations to customers.


• Process returns and exchanges efficiently.


• Collaborate with internal teams to improve customer satisfaction.


• Maintain accurate records of customer interactions.


• Identify opportunities to upsell and cross-sell products.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer systems and software applications.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.

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