Customer Care Associate – Outbound Business

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer orders, answer questions about products/services, and provide solutions to issues through effective communication skills.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets set by the team leader/manager regarding call handling time, resolution rates, and quality metrics.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment with focus on voice processing (inbound/outbound).
• Strong understanding of sales process, outbound calling techniques, and ability to work under pressure.
• Excellent verbal communication skills with a clear speaking tone; written communication skills are also essential.