Customer Care Assistant (US Support, Remote)Hyerabad

Hi All,

We are hiring for Manager- Non Voice Process role.

Company Link:- https://finadvantage.com/

About the organization: -

About FinAdvantage We are a technology-powered organisation that uses tools and software platforms, which can be easily integrated with standard accounting software. This enables seamless repository management, transactional accounting, accurate reporting, and effective data management for our clients. It also allows for cost-effective services and greater value for clients. We offer high quality professional services to clients across industry in diverse fields including finance, accounting, consulting, and taxation. Our differentiation lies in our multi-faceted team of highly qualified professionals who possess experience of providing consulting services to startups, SMEs, large Corporates and MNCs. FinAdvantage operates out of Bangalore, Hyderabad, Gurgaon, and Chicago.

Timing:- (7:30 PM to 4:30 AM IST) | Experience: [5 to 13 years]

About the Role
Our client, a US-based manufacturer, is hiring a Customer Care Assistant for an offsite pilot team. You will coordinate between customers and internal teams (scheduling, shipping, quality, order entry) and make sure every request is tracked and closed on time.

Responsibilities

• Respond to customer emails on order status, delivery, expedites, schedule changes, and documentation
• Coordinate with internal teams for status and completion dates, and follow up until resolved
• Create and update cases, log communications, and research orders in the ERP/CRM (Dynamics 365)
• Track open requests, escalate aging items, and generate customer reports
• Support Account Managers and Customer Care with email, case, and workflow tracking

Desired Profile

• ERP/CRM experience (Dynamics 365 is a plus)
• Strong English communication, detail-oriented, with good follow-through
• Comfortable working US hours from a stable remote setup.

Interested candidates can share profile on [email removed]

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