Customer Care Analyst

Job Title: Customer Care Analyst

Location: Bangalore, India

General Purpose

In this role, you will support MillerKnoll retail operations by collaborating with store teams, studios, vendors, carriers, and web support teams to ensure smooth resolution of customer service and order-related requests. The role focuses on delivering timely solutions, coordinating across internal and external partners, and ensuring a seamless customer experience across retail channels.

Responsibilities

• Effectively communicate, respond to, and resolve assigned service cases in Salesforce within the department s defined SLA.
• Provide timely support for order-related inquiries, service requests, and operational issues impacting retail and web customers.
• Collaborate with retail stores, studios, vendors, carriers, and web support teams to resolve operational and customer service matters.
• Review and analyze cases thoroughly to determine appropriate resolution and next steps.
• Coordinate with internal stakeholders to manage order updates, exchanges, returns, and service requests where applicable.
• Ensure accurate documentation and case updates within Salesforce and related systems.
• Utilize systems such as Salesforce, Oracle NetSuite, MS Office, and carrier platforms to manage and track cases.
• Identify process gaps and escalate operational issues when required to ensure timely resolution.
• Support reporting and operational tasks as assigned by management.

Educational Qualification/Experience

• Bachelor s degree in any field with 3 4 years of experience supporting customer service or retail operations, including order-related processes, preferred

Skills and Abilities

• Ability to interact with internal and external stakeholders in a tactful, professional, and solution-oriented manner.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment while meeting defined service levels and deadlines.
• Proficiency in Microsoft Office and Google Workspace; experience with case management or CRM systems such as Salesforce preferred.
• Strong interpersonal, analytical, and organizational skills with attention to detail.
• Experience working with enterprise systems such as Salesforce, SAP, Oracle NetSuite, or similar platforms.
• Ability to collaborate effectively with cross-functional teams including stores, studios, vendors, and support teams.
• Flexibility to work in shifts, including night shifts, based on business requirements.
• Willingness to work from the Bangalore office as per assigned schedules.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.