NOIDA · FULLTIME
Customer Care Advocate
Rockwell Automation
Noida · onsite · Posted 3d ago
Sourced from
Undisclosed4–9 yrsfulltimeNoida
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Section · 01
About this role
Job Summary
Responsibilities
Skills
Education Qualifications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Position Title: Customer Care Advocate
Location: Noida
The Customer Service Advocate provides essential support across pre/post-sales, ensuring smooth order management, timely service scheduling, and effective customer communication. This role involves handling inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are key to success
Responsibilities
- Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
- Order / RMA maintenance, supply schedules, and customer/distributor coordination.
- Schedule calls and follow up on service requests.
- Handle requests for company materials and documentation.
- Maintain accurate records of returns, pricing updates, and order changes.
- Ensure timely communication with customers / partners / stakeholders.
- Handle customer calls, email and phone calls with promised turnaround time.
Skills
- Strong verbal and written communication skills
- Proficiency in CRM and ERP systems (e.g., SAP, Oracle)
- Excellent organizational and multitasking abilities
- Customer-focused mindset with problem-solving skills
- Ability to work collaboratively across teams
- Attention to detail and accuracy in data handling
- Basic knowledge in Excel and Power BI
Education Qualifications
- Bachelor's degree in Business Administration, Commerce, or a related field
- Additional certifications in Customer Service, Supply Chain, or CRM tools are a plus
- Prior experience in customer support or order management preferred, 3 ~ 4 years.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceSAPAutomationdistributorAgileCustomer SupportcrmCustomer Careerp systemsdata handlingOracle DBPower BiERPSupply ChainOrder ManagementCommunication SkillsmaintenanceSalesAdministrationCRM Tools
Section · Company
About Rockwell Automation
Rockwell Automation
Industrial Automation
3.6k+
employees
1903
123 years old
Milwaukee, Wisconsin
United States (USA)
About
Rockwell Automation leads in industrial automation technologies, focusing on innovative solutions to optimize production and operational efficiency globally.
Industries
Industrial AutomationAutomobileChemicals / Agri InputsManufacturing
Employee ratings
832 reviews
3.7/ 5
Culture
3.7
Career growth
2.8
Work-life
3.9
Employees rate it well for
Work Life Balance144Work Culture99Salary83Senior Management64Career Growth57
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