Customer Associate

Roles and Responsibilities:

• Conduct follow-up calls to customers for cross-verification of initial demo calls made by the sales team.
• Ensure that customer queries were appropriately addressed and validate the accuracy of the shared product information.
• Listen to and analyze demo call recordings to assess their overall quality, including product explanation, pitch clarity, and customer engagement.
• Observe and document any difficulties faced by customers during calls in understanding the product features, benefits, or usage.
• Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
• Ensure all data entries are complete, well-organized, and follow the companys data management protocols.
• Analyze patterns from customer feedback and call reviews to identify recurring gaps in call quality or sales performance.
• Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
• Ensure all data entries are complete, well-organized, and follow the companys data management protocols.

Additional Qualification and Skills:

• Ability to effectively handle customer interactions, understand their concerns, and maintain long-term engagement.
• Skill in evaluating client feedback constructively and converting it into actionable improvement strategies.
• Proficient in listening to and analyzing call recordings, identifying quality concerns, and preparing reports with clear observations.
• Capable of spotting even subtle nuances during customer calls that might affect sales conversions or customer satisfaction.
• Excellent verbal and written communication to interact professionally with clients and internal teams.
• Experience in managing and updating data in CRM platforms with consistency and accuracy.

Role: Customer Service

Industry Type: Software Product

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate