Customer Architect (Forward Deployed Engineer)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Architect (Forward Deployed Engineer) based in the United States.

This role offers the opportunity to work at the intersection of software engineering, cloud infrastructure, DevOps, and customer success. You will embed directly with customers as a technical partner, helping them solve complex challenges and modernize their software delivery practices. The position combines hands-on implementation, strategic consulting, and architecture leadership across enterprise technology environments. You will design and optimize solutions spanning CI/CD, cloud management, security, and platform engineering. This opportunity is ideal for a technically versatile professional who enjoys building, advising, and driving measurable customer outcomes. You will play a key role in helping organizations improve delivery speed, reliability, security, and operational efficiency through innovative technology solutions.

Accountabilities:: Embed directly with customer engineering, platform, and security teams to solve technical challenges and accelerate successful platform adoption.

Own the technical success of customer implementations across multiple technology domains, acting as a trusted advisor and hands-on technical partner.

Design, implement, and optimize DevOps, CI/CD, infrastructure, and DevSecOps workflows tailored to customer environments.

Guide customers through onboarding, implementation, enablement, and adoption programs to accelerate time-to-value.

Architect solutions across multiple platform capabilities, helping customers move from fragmented tools toward integrated technology strategies.

Partner with product and engineering teams to share customer insights, influence roadmap decisions, and improve future solutions.

Conduct technical reviews, business reviews, and success planning sessions aligned with customer goals and measurable outcomes.

Analyze platform usage, adoption metrics, and delivery performance to identify optimization opportunities and mitigate risks.

Provide recommendations on technology practices, processes, and team workflows to improve software delivery efficiency.

Collaborate with sales and customer success teams on expansion opportunities, renewals, and long-term customer relationships.

Contribute to technical documentation, reference architectures, enablement resources, and internal best practices.

Requirements:

7+ years of experience in software engineering, solutions architecture, DevOps, technical consulting, or similar technical roles.

Proven experience working in customer-facing technical positions such as Forward Deployed Engineer, Solutions Architect, Customer Success Engineer, or Professional Services Engineer.

Strong ability to lead complex technical implementations and deliver measurable customer outcomes.

Hands-on experience across multiple cloud and infrastructure technologies, including AWS, GCP, Azure, Terraform, CloudFormation, and Linux.

Experience with containerization and orchestration technologies such as Kubernetes, Helm, Kustomize, or OpenShift.

Strong knowledge of CI/CD practices and tools including Jenkins, GitHub Actions, GitLab CI, pipeline architecture, and DevOps automation.

Proficiency with scripting and programming languages such as Python, Bash, and YAML; experience with Go is a plus.

Familiarity with DevSecOps concepts, including secure pipeline design, policy enforcement, application security practices, and software supply chain security.

Experience with platform engineering or internal developer platforms is preferred.

Strong problem-solving skills with a hands-on builder mindset and ability to operate across multiple technical areas.

Excellent communication skills with the ability to influence engineers, technical leaders, and executive stakeholders.

Comfortable working in fast-paced environments with ambiguity, complex challenges, and continuous learning opportunities.

Relevant certifications in cloud, Kubernetes, Terraform, or related technologies are a plus.

Must be located on the West Coast within the United States.

Benefits:

Competitive base salary range of $160,000 - $180,000 USD annually .

Additional compensation opportunities, including variable performance-based compensation and equity.

Comprehensive healthcare benefits.

Flexible Spending Account (FSA).

Flexible work schedule and remote work flexibility.

Employee Assistance Program (EAP).

Flexible Time Off and parental leave programs.

Monthly internet reimbursement.

Monthly, quarterly, and annual social and team-building events.

Opportunity to work on innovative software delivery solutions and help shape the future of DevOps and AI-powered technology.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1