Customer Application Support Engineer

Job Description:

We are looking for a Customer Application Support Engineer with 35 years of handson experience in Embedded Linux, driver development, and industrial embedded applications.

The ideal candidate has practical debugging skills, strong Linux fundamentals, experience with Yocto/Buildroot, and the ability to work directly with customers to resolve technical issues and accelerate product development..

1. Customer Support & Issue Resolution

• Provide frontline technical support for customer issues related to Linux BSP, kernel, bootloaders, and driver integration.
• Debug real-time issues across hardware, kernel, and applications.
• Support customers through bringup, validation, and production phases.

2. Linux Build Systems & BSP Development

• Work with Yocto, Buildroot, or similar Linux build frameworks.
• Customize BSP layers, tune root filesystems, and optimize system boot times.
• Integrate middleware, libraries, and system components for industrial applications.

3. Driver Development & HAL Integration

• Develop, modify, and integrate Linux device drivers for peripherals such as:
• GPIO, I2C, SPI, UART
• display drivers for HMI
• industrial I/O modules
• Troubleshoot kernel-level issues and perform patching, backporting, and version upgrades.

4. Industrial Protocols & Connectivity

• Support implementation of industrial communication protocols such as:
• Modbus, CAN/CANopen, Profibus, Profinet, EtherCAT, OPCUA
• Assist customers with protocol stack integration and performance optimization.

5. HMI & UI System Integration

• Work with GUI frameworks such as Qt, GTK, or similar.
• Enable display drivers, touch interfaces, and input subsystems.
• Support rendering, performance tuning, and hardware-accelerated graphics.

6. Security & System Hardening

• Support secure boot, trusted execution environments, and firmware authenticity.
• Implement Linux security features:
• SSecure Key storage
• Vulnerability assessment & compliance
• Enable secure communication protocols (TLS, SSH, IPsec).

7. Documentation & Training

• Create application notes, reproducible test cases, and technical guides.
• Conduct customer trainings and handson workshops.
• Provide technical feedback to product and development teams.

Education

• Bachelor’s or Master’s degree in
• Electronics & Communication (ECE)
• Computer Science Engineering (CSE)
• Electrical Engineering (EE/EEE)

Soft Skills

• Strong problem-solving ability and structured debugging approach.
• Excellent customer communication and presentation skills.
• Ability to manage multiple customer issues simultaneously.
• Collaborative mindset with crossfunctional hardware, software, and QA teams.
• High ownership and willingness to support field escalations.

Preferred (Nice to Have)

• Experience with real-time Linux (PREEMPTRT).
• Exposure to ARM CortexA/CortexM based SoCs.
• Understanding of containerization (Docker) on embedded devices.
• Experience with CI/CD tools for embedded workflows.
• Familiarity with cybersecurity standards for industrial systems (IEC 62443).