Customer Application Support Engineer

1. Customer Support & Issue Resolution

• Provide frontline technical support for customer issues related to Linux BSP, kernel, bootloaders, and driver integration.
• Debug real-time issues across hardware, kernel, and applications.
• Support customers through bringup, validation, and production phases.

2. Linux Build Systems & BSP Development

• Work with Yocto, Buildroot, or similar Linux build frameworks.
• Customize BSP layers, tune root filesystems, and optimize system boot times.
• Integrate middleware, libraries, and system components for industrial applications.

3. Driver Development & HAL Integration

• Develop, modify, and integrate Linux device drivers for peripherals such as:
  • GPIO, I2C, SPI, UART
  • display drivers for HMI
  • industrial I/O modules
• Troubleshoot kernel-level issues and perform patching, backporting, and version upgrades.

4. Industrial Protocols & Connectivity

• Support implementation of industrial communication protocols such as:
  • Modbus, CAN/CANopen, Profibus, Profinet, EtherCAT, OPCUA
• Assist customers with protocol stack integration and performance optimization.

5. HMI & UI System Integration

• Work with GUI frameworks such as Qt, GTK, or similar.
• Enable display drivers, touch interfaces, and input subsystems.
• Support rendering, performance tuning, and hardware-accelerated graphics.

6. Security & System Hardening

• Support secure boot, trusted execution environments, and firmware authenticity.
• Implement Linux security features:
  • SSecure Key storage
  • Vulnerability assessment & compliance
• Enable secure communication protocols (TLS, SSH, IPsec).

7. Documentation & Training

• Create application notes, reproducible test cases, and technical guides.
• Conduct customer trainings and handson workshops.
• Provide technical feedback to product and development teams.