PUNE · INTERNSHIP
Customer Application Engineer
Ivalua
Pune · onsite · Posted 47d ago
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Undisclosed10–15 yrsinternshipPune
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Section · 01
About this role
Company Overview
The Opportunity
What you will do with us
Your Profile
Soft Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
The Opportunity
Context: Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.
Role: Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
What you will do with us
Management of customer relations on the application
- Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
- Responsible for your customers satisfaction by providing attention and technical expertise
- Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner
Maintenance
- Follow-up, qualification, and prioritization of customer requests
- Expertise needed in troubleshooting code and SQL issues
- Staying up to date with trends with new syntax, query optimization, and
- Prior knowledge of C# .NET SQL frameworks to best support existing and future Ivalua customers
- Ability to communicate well with customers and team members
Change requests
- Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
- Parameterization of the solution and reduction of specific code
Upgrade solution
- Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
- Customer acceptance and production
- Customer support and follow-up of associated anomalies
Expertise in solution and Customer Satisfaction
- Training in new and advanced products. Support for partners and customers
- Feedback to RD of customer needs and projects
- Punctual participation in customer specification and configuration workshops.
Your Profile
Skills and Experience:
- Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
- You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
- You are a master of SQL (writing and optimizing queries)
- You have experience in technical support, and if possible customer management.
- Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage
Soft Skills
- Excellent written and verbal communication skills and at ease in a multicultural environment
- You have strong autonomy and good management of priorities
- You want to develop your customer relationship management skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
customer satisfactionCustomer Supportcrmcomputer engineeringBuyerCorporate GovernanceCustomer ManagementcloudCustomer RelationshipCommunication SkillsDigital TransformationmaintenanceEquity
Section · Company
About Ivalua
Ivalua
Software Product
126
employees
2000
26 years old
Massy, Paris
FR
₹14.4L PA avg
Avg at Ivalua
About
Ivalua operates within the procurement sector, facilitating efficient management of spending and suppliers to drive operational excellence and sustainability.
Industries
Software ProductInternet
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