Customer- AM&C-Senior Salesforce Marketing Cloud- Senior Consultant Technical Transformation
Deloitte · Kolkata · onsite · Posted 25d ago
Not disclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Summary
Position Summary
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Senior Consultant Technical Transformation or equivalent
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.
Qualifications
Must Have Skills/Project Experience/Certifications:
#SFMC Referral Campaign
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 353694
Position Summary
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Senior Consultant Technical Transformation or equivalent
- Leads a workstream independently and is accountable for deliverable quality, team coordination, and client confidence.
- Drives solutioning, design decisions, estimation, and implementation approach.
- Manages a team and provides technical oversight, coaching, and review.
- Interfaces directly with client managers/directors and escalates risks appropriately.
- Contributes to proposals, capability development, reusable assets, and practice growth.
- Balances hands-on delivery with leadership, planning, and stakeholder management.
- Consistently showcases deep technology stack / functional acumen combined with industry/leading practice knowledge relevant to project requirements - is the go to person
- Displays detailed understanding of tools and accelerators and is able to adapt/advise on which tools can be a best fit for a project, delivery innovation and drives efficiency
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.
Qualifications
Must Have Skills/Project Experience/Certifications:
- 6 - 10 years of hands-on experience in Salesforce Marketing Platforms .
- Understand functional requirements and should be able to develop technical design using standard patterns and be able to communicate the same effectively to the team members.
- Lead end-to-end solutioning for Salesforce Marketing Cloud engagements, from discovery through design, build, testing, deployment, and hypercare.
- Architect scalable solutions across Marketing Cloud, Data Cloud, APIs, data integration layers, and activation workflows.
- Define technical designs for segmentation, personalization, orchestration, triggered messaging, and customer lifecycle programs.
- Lead workshops with client business and technical stakeholders to shape requirements into implementable designs.
- Provide hands-on leadership in SQL, AMPscript, SSJS, APIs, integration architecture, and troubleshooting.
- Guide teams on reusable design patterns, data models, performance considerations, and governance.
- Oversee workstream execution, delivery quality, risk management, and stakeholder communication.
- Support proposals, effort estimation, solution shaping, and internal capability building.
- Hands-on experience with Data Cloud, Marketing Cloud Advanced/Next, Salesforce Personalization and modern Salesforce marketing stack evolution
- Experience across enterprise integration patterns, customer data platforms, identity resolution, consent models, and omnichannel orchestration.
- Experience in consulting-led delivery, business development support, and executive stakeholder management.
- Salesforce Marketing Cloud Consultant / equivalent current Marketing Cloud consultant credential
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
- Bengaluru/Hyderabad/Pune/Chennai/Kolkata
#SFMC Referral Campaign
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 353694
Sourced from foundit
Skills
Data integration layerscustomer lifecycle programsConsent modelsMarketing Cloud AdvancedMarketing Cloud consultant credentialSalesforce Marketing PlatformsTriggered messagingdata cloudMarketing CloudorchestrationapisampscriptsegmentationIdentity Resolutionenterprise integration patternsSSJSPersonalizationcustomer data platformsomnichannel orchestrationSQLSalesforce Personalization
About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
About
At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
Industries
Management ConsultingIT Services & ConsultingAccounting & Auditing
Employee ratings
23,234 reviews
3.7/ 5
Culture
3.6
Career growth
3.1
Work-life
3.2
Employees rate it well for
Work Life Balance4379Work Culture3091Salary2235Learning1870Senior Management1457
Find them on