Customer Advocacy Engineer
Green Apples TechSystems · Noida · onsite · Posted 63d ago
Not disclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- As a resident customer advocacy engineer will act as a single point of contact for customer
- Provide 1st level functional & technical support to onsite users for a web based application (our proprietary application)
- Follow- up & maintain log and/ or list of reported customer issues/ tickets, update pending issues/ tickets, identify & escalate issues requiring level 2 escalation
- Follow- up with onsite users for missing information/ approvals for processing of requests for closure of pending issues
- Create and Upload KB Articles in the Knowledgebase
- Provide individual training and support on request
- Maintain current and accurate inventory of technology hardware, software and resources
- Maintain log and/ or list of required repairs and maintenance
- Produce reports as required by support desk manager, from time to time
- Configure, maintain and troubleshoot all network (LAN wired & wireless, access points) related issues
- Manage server (windows)
- Provide support on android based tablets issues
- Adhere to defined Service Levels
- Adhere to established policies & procedures of the support desk
Sourced from foundit
Skills
web applicationsCustomer AdvocacyNetwork Supportcustomer Servicesticketing