Customer Accounts Manager

SynapseIndia is a software development company with over 26 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs.

Why work with us

• Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
• Global Presence: As a multinational corporation, we have clients and employees across the globe.
• Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
• Timely Salaries: We have consistently paid salaries on time since our inception.
• Job Stability: Despite market fluctuations, we have not had to lay off employees.
• Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
• Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
• Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
• We prioritize the job security of all our employees.
• Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
• We provide Accidental and Medical Insurance to our employees.

Who are we looking for

Designation : Customer Accounts Manager
Experience Range : 5+ years

What is the work

• Manage and grow existing customer accounts and build long-term client relationships.
• Identify up-selling and cross-selling opportunities within existing accounts.
• Handle international clients and leads across different countries, time zones, and geographies.
• Manage the complete sales cycle independently from initial interaction, qualification, estimation, negotiation, follow-up, and closure.
• Conduct client meetings, presentations, requirement-gathering sessions, and solution discussions.
• Understand client business needs and translate them into functional/project requirements for technical teams.
• Coordinate with technical and delivery teams to understand feasibility, prepare estimations, define timelines, and plan projects.
• Support project planning, scheduling, execution, monitoring, tracking, and deliverables.
• Maintain accurate records of client interactions, opportunities, proposals, estimates, and account activities.
• Coordinate between clients, sales, technology, and delivery teams to ensure smooth communication and project execution.
• Understand and communicate the value of web development, mobile application development, and open-source solutions.
• Monitor account performance, project progress, customer requirements, and opportunities for further business.
• Follow up on opportunities and leads to ensure timely movement toward closure.
• Work toward achieving sales, revenue, account growth, and customer retention targets.
• Work extended hours when required to support international clients.

What skills and experience are we looking for

• 5+ years of experience in customer account management / sales.
• Mandatory experience in SME / small and medium enterprise business environments.
• Strong experience in international sales and client account management.
• Proven experience in up-selling and cross-selling.
• Experience handling the complete sales cycle, including lead qualification, estimation, negotiation, and closure.
• Strong consultative selling and customer relationship management skills.
• Experience conducting client meetings and requirement-gathering sessions.
• Excellent verbal and written communication and interpersonal skills.
• Strong negotiation, presentation, follow-up, and relationship-building skills.
• Target-oriented and result-driven approach.
• Good understanding of web development technologies.
• Good knowledge of open-source technologies and solutions.
• Good understanding of mobile application development and mobile solutions.
• Ability to understand technical requirements and coordinate with technical teams.
• Experience working with technical teams on project estimation and solutioning.
• Understanding of project planning, scheduling, execution, monitoring, and tracking.
• Ability to translate business/client requirements into functional requirements for technology teams.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively with cross-functional teams.
• Flexibility to work extended hours for international client interactions.