Custom Software Engineering Lead

Project Role : Custom Software Engineering Lead

Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineering Lead, a typical day involves overseeing the technical direction and architectural design of custom software solutions. This role requires guiding teams through the entire development lifecycle, from initial design concepts to final delivery. The position focuses on establishing development standards and ensuring that the software produced meets high benchmarks for quality, scalability, and performance. Collaboration with various stakeholders to align technical efforts with business goals is a key aspect, along with continuous evaluation and improvement of processes to support successful project outcomes.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the development and implementation of best practices to enhance software quality and efficiency.
• Mentor and support team members to foster professional growth and technical expertise.
• Coordinate cross-functional efforts to ensure seamless integration and delivery of software components.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Strong knowledge of software architecture principles and design patterns relevant to custom software development.
• Experience in managing and leading software development teams to deliver scalable and maintainable solutions.
• Ability to analyze complex technical problems and provide effective, innovative solutions.
• Familiarity with performance optimization techniques and quality assurance processes.
• Excellent communication skills to facilitate collaboration across diverse teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.