Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that enhance various system components and applications. The role requires working closely with cross-functional teams to ensure the delivery of scalable and efficient software products. Utilizing modern development frameworks and agile methodologies, the engineer continuously refines and improves software to meet evolving business requirements, ensuring high performance and reliability throughout the software lifecycle.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Maintain and update existing software components to improve functionality and user experience.
• Assist junior team members by providing guidance and support in their development tasks.
• Continuously explore and implement best practices to optimize software development processes.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Experience in customizing and configuring ServiceNow CSM modules to align with business processes.
• Strong knowledge of software development life cycle and agile methodologies.
• Ability to troubleshoot and resolve complex technical issues within ServiceNow environments.
• Familiarity with integration techniques and APIs related to ServiceNow platforms.

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com  

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