Custom Software Engineer

Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Customer Service Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working closely with project teams to ensure that the software meets specific business requirements. The engineer actively engages in iterative development cycles, applying modern frameworks and agile methodologies to build scalable and efficient software. Collaboration with stakeholders to understand evolving needs and delivering high-quality solutions that align with organizational goals is a key part of the daily routine. To support our clients in production, we would like to reinforce our team and are seeking for a client service representative. We offer an environment where you will constantly learn, progress and develop. We have defined a new class of market infrastructure for distributed applications, combining blockchain and microservices. Your responsibilities include Be a trusted counterparty toward our clients After a proper training, the CSR will have a good understanding of the platform, i.e.: business model in place, interactions, interfaces, business flows, functionalities, screens, set-up and will be able to share that expertise with the client Monitor the platform according to guidelines, SLA, metrics and standards In case of managed services business model, the CSR will support and follow the transactions to ensure perfect settlement cycle Manage the reconciliation process and ensure the good delivery of accurate reporting Measure the performance of the operational flow to maximize efficiency and client satisfaction Manage client queries on the phone or in writing Organize client queries to identify patterns, root causes and to present regular MIS internally and externally Liaise with Analysts to suggest improvements and to rectify anomalies Participate to client service reviews Report client successes or failures following defined escalation process Support the project team in the context of onboarding activity (preparation, set-up, testing, dry runs, migration, onboarding) Interact with various stakeholders to maximize client experience Rely on FundsDLT operating memorandum, policies and procedures assuming obligations and responsibilities of a regulated entity

Key Skills & Experience No later than 4 years ago, you completed a university degree (bachelor, master ...). Fluent written and verbal communication in French and English Client service centric person Ability to use sophisticated applications and platform and to capture its essence (logic, structure, functionalities, technology ) Capacity to create links and bridges between business needs and tools/resources Solutions oriented with pragmatic view, details oriented while able to understand the big picture, highly organized Previous exposure to the fund industry, particularly in an operational environment, is an advantage Previous relevant experience in client migrations, onboarding and testing, preferably within an investment fund player, 15 years full time education