Custom Software Engineer

Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Oracle Applications DBA

Good to have skills : Microsoft SQL Server

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a member of our Global Database Services team, you will be responsible for the design, implementation, administration, and continuous improvement of enterprise database platforms.

You will help ensure the availability, security, scalability, and performance of mission-critical database environments supporting business and logistics operations worldwide.

This role combines hands-on database administration with strategic engineering initiatives, including platform modernization, cloud adoption, automation, database standardization, and the continuous evolution of our Database-as-a-Service (DBaaS) platform.

As the database subject matter expert within the team, you will partner with application teams, infrastructure teams, architects, and business stakeholders to deliver reliable, secure, and

scalable database services while driving operational excellence and innovation.

Roles & Responsibilities:

Database Architecture and Engineering

Design, implement, and maintain enterprise database environments in accordance with

business requirements and enterprise standards.

Develop database architectures that support high availability, scalability, performance,

and security requirements.

Partner with software vendors, solution architects, and internal stakeholders to define and

implement standardized database solutions.

Contribute to strategic initiatives including platform modernization, cloud transformation,

and database standardization projects.

Database Administration and Operations

Administer and support enterprise databases across development, test, and production

environments.

Ensure the stability, availability, performance, and continuous improvement of the

enterprise database landscape.

Monitor database health and proactively identify and resolve potential issues.

Perform root cause analysis and implement preventive measures to minimize operational

risks.

Participate in a 24x7 on-call rotation after completing onboarding and knowledge transfer

activities.

Performance Optimization and Capacity Planning

Monitor, analyze, and optimize database performance and resource utilization.

Perform capacity planning to support business growth and increasing transaction volumes.

Identify and resolve database and application performance bottlenecks.

Develop and implement performance tuning strategies to improve efficiency and

scalability.

High Availability, Backup, and Disaster Recovery

Design, implement, and maintain high-availability solutions utilizing appropriate replication

and standby database technologies.

Develop and maintain backup, recovery, and disaster recovery strategies.

Conduct backup validation and recovery testing to ensure business continuity

requirements are met.

Support disaster recovery planning and execution activities.

Security and Compliance

Implement and maintain database security standards, controls, and best practices.

Manage user access, authentication, authorization, and auditing requirements.

Ensure compliance with corporate security policies and regulatory requirements.

Identify security risks and implement appropriate mitigation measures.

Automation and Continuous Improvement

Drive automation initiatives to improve operational efficiency, reliability, and service

quality.

Develop and maintain automation solutions using scripting languages and configuration

management tools.

Automate routine database administration and operational processes.

Contribute to the ongoing enhancement of the organization's Database-as-a-Service

(DBaaS) platform.

Consulting and Technical Leadership

Provide technical guidance to development teams on database architecture, design,

performance, and best practices.

Advise project teams and business stakeholders on database-related solutions and

infrastructure requirements.

Collaborate with cross-functional teams to support business initiatives and digital

transformation programs.

Serve as the primary database expert within the organization.

Documentation, Standards, and Knowledge Sharing

Develop and maintain operational procedures, technical documentation, standards, and

service descriptions.

Collaborate with enterprise architects to define and improve database governance and

operational standards.

Promote knowledge sharing and mentor team members on database technologies and best

practices.

Support continuous improvement initiatives and operational excellence programs.

Professional & Technical Skills:

Professional Experience

Several years of hands-on experience administering databases in enterprise environments.

Proven experience in database design, implementation, administration, and performance

optimization.

Experience supporting business-critical applications and highly available database

platforms.

Experience working in global and cross-functional organizations.

Technical Skills

Database Technologies

Database Administration

Disaster Recovery Solution

High Availability Solutions

Performance Tuning

Backup and Recovery

Database Security

Database design

Programming tool

Problem solving

Database optimization

Database management

Supported Database Technologies

Experience with one or more of the following is required:

Oracle (Single, Data Guard, Standby)

Microsoft SQL Server

MySQL

PostgreSQL

Operating Systems

Linux/Unix Administration

Microsoft Windows Server

Automation and Scripting

Experience with:

Ansible

Programming and scripting languages:

Python

PowerShell

JavaScript

Shell/Bash

Hybrid Cloud and Integration Technologies

AWS RDS

Cloud-native database services

Database-as-a-Service (DBaaS) concepts

Backup and Recovery Technologies

Enterprise backup solutions

Database-native backup tools (e.g. RMAN, pg dump, mysqldump)

Commvault (preferred)

Monitoring and Ticketing Systems

Monitor the health, availability, and performance of database environments using GOP

monitoring tools.

Proactively identify alerts, anomalies, and performance degradation and take corrective

actions.

Work with centralized monitoring platforms (e.g., infrastructure and database monitoring

dashboards) to ensure end-to-end visibility of database services.

Analyze monitoring events and correlate system metrics to detect root causes of incidents

early.

Ensure proper configuration and maintenance of alerting thresholds, notifications, and

escalation paths.

Manage and process incidents, service requests, and problems using enterprise IT service

management (ITSM) tools.

Create, update, and resolve tickets in accordance with defined service level agreements

(SLAs) and operational procedures.

Perform initial triage, classification, and prioritization of database-related tickets.

Collaborate with support teams, application owners, and infrastructure teams to ensure

timely resolution of incidents.

Document resolutions, known errors, and workarounds in the ticketing system to improve

knowledge sharing and operational efficiency.

Contribute to continuous improvement of incident management and problem management

processes.

Additional Information:

Strong analytical and problem-solving skills

Ability to independently troubleshoot and resolve complex technical issues

Strong customer-service orientation

Excellent communication and interpersonal skills

Ability to work effectively in global and cross-functional teams

Strong organizational and time-management skills

High degree of ownership, accountability, and initiative

Continuous improvement mindset with a passion for automation and operational

excellence

Ability to effectively collaborate across different cultures, countries, and business