Custom Software Engineer

Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Document Management Systems (DMS)

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Job Description DocuSign CLM (AMS Support)
We are looking for a DocuSign CLM professional with 45 years of experience to support and maintain Contract Lifecycle Management applications within an IT Application Management Services (AMS) model. The role involves L2/L2.5 support, minor enhancements, and close collaboration with business and vendor teams.
Key responsibilities:
Provide L2/L2.5 AMS support for DocuSign CLM, including incident and service request resolution.
Analyze and fix workflow failures, template issues, access issues, and integration errors.
Configure and support CLM workflows, contract templates, clauses, and metadata.
Perform root cause analysis, prepare SOPs, and document recurring issues and fixes.
Support user access management, role setup, and permission troubleshooting.
Coordinate with L3 teams and DocuSign vendor support for complex issues.
Handle minor enhancements and configuration changes within AMS scope.
Ensure adherence to SLAs, operational KPIs, and governance processes.
Support integration touchpoints with systems such as Salesforce or downstream applications as applicable.
Participate in production issue reviews, audits, and knowledge transfer sessions.
Required Skills Experience:
45 years of hands-on experience in DocuSign CLM / eSignature.
Strong understanding of CLM workflows, templates, clause libraries, and approvals.
Experience in AMS/support-oriented roles (incident, problem, and change management).
Good communication skills and experience working with global stakeholders.
DocuSign CLM certification

Qualification15 years full time education