GURUGRAM · FULLTIME
Custom Software Engineer
Accenture
Gurugram · onsite · Posted 50d ago
Sourced from
Undisclosed15–20 yrsfulltimeGurugram
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.7s
- Found the form on Naukri · 10 questions to answer1.5s
- Decided the answers for all of them2.2s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Project Role :Custom Software Engineer
Project Role Description :Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills :Servicenow Tools Administration
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
ServiceNow IT Service Management
Job Summary:
We are looking for an experienced IT Service Management (ITSM) professional to lead and manage service delivery, incident and change management, and continuous improvement across infrastructure and application support environments. The role will require coordination with global stakeholders, adherence to ITIL best practices, and ensuring SLAs and KPIs are consistently met.
Key Responsibilities:
Manage day-to-day ITSM activities, including Incident, Problem, Change, and Request Management using tools such as ServiceNow.
Ensure effective delivery of IT services in accordance with defined SLAs and OLAs.
Perform root cause analysis (RCA) and drive continuous service improvement (CSI) initiatives.
Coordinate change advisory board (CAB) meetings and ensure proper risk and impact assessments are conducted for changes.
Lead or support major incident management (MIM) calls and drive resolution across teams.
Collaborate with internal teams, clients, and third-party vendors to resolve complex service issues.
Monitor performance metrics and generate weekly/monthly service reports.
Ensure compliance with ITIL, audit, and security policies.
Identify automation and process improvement opportunities within service operations.
Support transition and transformation of new services into steady state.
Participate in client and stakeholder governance meetings.
Required
Qualifications:
Bachelor s degree in Computer Science, IT, or a related field.
Experience in ITSM roles.
Experience with ServiceNow dashboards and reporting for tracking SLAs, performance metrics, and ticket analytics.
Strong knowledge and hands-on experience with ServiceNow, Remedy, or similar ITSM platforms.
ITIL v3 or v4 Foundation (Intermediate or Expert is a plus).
Experience in incident triage, service health monitoring, and escalation management.
Proficient in working with global teams and across time zones.
Preferred Skills:
Exposure to Monitoring tools, or SLA dashboards.
Experience with automation tools and scripting (e.g., PowerShell, Python) is an advantage.
Strong communication, stakeholder management, and documentation skills.
Education:
15 years of full-time education is a must.
Qualification15 years full time education
Project Role Description :Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills :Servicenow Tools Administration
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
ServiceNow IT Service Management
Job Summary:
We are looking for an experienced IT Service Management (ITSM) professional to lead and manage service delivery, incident and change management, and continuous improvement across infrastructure and application support environments. The role will require coordination with global stakeholders, adherence to ITIL best practices, and ensuring SLAs and KPIs are consistently met.
Key Responsibilities:
Manage day-to-day ITSM activities, including Incident, Problem, Change, and Request Management using tools such as ServiceNow.
Ensure effective delivery of IT services in accordance with defined SLAs and OLAs.
Perform root cause analysis (RCA) and drive continuous service improvement (CSI) initiatives.
Coordinate change advisory board (CAB) meetings and ensure proper risk and impact assessments are conducted for changes.
Lead or support major incident management (MIM) calls and drive resolution across teams.
Collaborate with internal teams, clients, and third-party vendors to resolve complex service issues.
Monitor performance metrics and generate weekly/monthly service reports.
Ensure compliance with ITIL, audit, and security policies.
Identify automation and process improvement opportunities within service operations.
Support transition and transformation of new services into steady state.
Participate in client and stakeholder governance meetings.
Required
Qualifications:
Bachelor s degree in Computer Science, IT, or a related field.
Experience in ITSM roles.
Experience with ServiceNow dashboards and reporting for tracking SLAs, performance metrics, and ticket analytics.
Strong knowledge and hands-on experience with ServiceNow, Remedy, or similar ITSM platforms.
ITIL v3 or v4 Foundation (Intermediate or Expert is a plus).
Experience in incident triage, service health monitoring, and escalation management.
Proficient in working with global teams and across time zones.
Preferred Skills:
Exposure to Monitoring tools, or SLA dashboards.
Experience with automation tools and scripting (e.g., PowerShell, Python) is an advantage.
Strong communication, stakeholder management, and documentation skills.
Education:
15 years of full-time education is a must.
Qualification15 years full time education
Sourced from naukri
Section · 02
Skills
Software EngineerAutomationServicenowAgileAutomation Toolssoftware solutionsservice deliveryit service managementChange ManagementProcess ImprovementAnalyticsSLAPythonStakeholder ManagementcompliancePowershell
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
73,428 reviews
3.7/ 5
Culture
3.7
Career growth
2.8
Work-life
3.6
Employees rate it well for
Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852
Find them on