Cust Exp Specialist

Responsibilities

• Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations.
• Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order/Billings/PR
• Clear Backlogs.
• O2C knowledge
• Respond to Customer Queries and Claims (non-Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Work with Dispute Team to manage the disputes
  
  

Qualifications

Skills Required:

• Any Graduate with minimum 2 years of experience.
• Highly adaptable and able to learn new technologies quickly.
• Encourage & Follow Honeywell Behavior/policies.
• SAP- Order Management
• Salesforce | SAP | Excel | Case Management
  
  

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.