CTM - Circle Training Manager

Role & responsibilities:

1: Job Purpose Statement

To lead the planning, execution, and monitoring of Circle-level training initiatives that build employee capability and drive business alignment. Ensure effective delivery of talent and DEI programs, onboarding, and branch-level engagement while tracking adherence, measuring impact, and fostering collaboration with Circle leadership.

2: Duties & Responsibilities

• Ensure effective delivery of training in the circles
• Organize monthly engagement sessions with Circle Heads (CH) to review training progress, gather feedback, and align on upcoming plans.
• Prepare and share a monthly schedule of training programs for the Circle, ensuring alignment with business needs and availability of trainers.
• Focus on Talent Management and Diversity, Equity & Inclusion initiatives (DEI)
• Track and drive adhering to the planned training schedule.
• Ensure participation in key programs like: ELDP (Emerging Leaders Development Program) YLDP (Young Leaders Development Program), Prarambh (Onboarding), etc.
• Visiting branches to support training, assess needs, and engage with teams.
• Assess effectiveness of key programs through performance metrics or feedback.

3: Key Challenges

• Managing diverse training needs across multiple business units and locations while ensuring alignment with Circle-level priorities and trainer availability.
• Conducting Training Needs Identification (TNI): Engage with business stakeholders during field visits across branches, Head Office, and dealer locations to gather insights and feedback for continuous training improvement.  
• Ensuring consistent participation and adherence to planned training schedules amidst dynamic operational demands and workforce availability.
• Coordinating with Circle Heads and stakeholders to gather actionable insights, track progress, and adapt training plans in real-time.
• Measuring and demonstrating the impact of training programs through performance metrics and feedback, while navigating data limitations and operational constraints.

4: Decision Making

• To finalize monthly Circle training calendars by assessing business priorities, trainer availability, and operational feasibility.
• To determine training coverage targets, program rollout timelines, and delivery formats for Circle-level initiatives and DEI programs.
• To evaluate training adherence reports and feedback to identify gaps, recommend corrective actions, and realign plans with Circle Heads.
• To prioritize branch visits and allocate time across locations based on training needs, performance trends, and stakeholder inputs.

5: List of internal and external stakeholders the role is expected to interact with to execute 

duties effectively

• Stakeholders- Internal - Circle Heads Business, Circle HR/State HR, Central L&OD Team, Circle I&S Team
• Stakeholders- External - Training Vendors, Facilitators, Dealers, Channel Partners

6: Job Requirements

Professional 

Qualification

Skills 

Competencies

• Postgraduate in Human Resources, Business Administration with 8-10 years in Learning and Development experience preferably in BFSI Sector.  
• Certification in Learning & Development or Instructional Design is preferred
• Strong facilitation and communication skills  
• Training Need Identification, Program design, content development, planning and execution  
• Data analysis and impact measurement  
• Stakeholder management and collaboration  
• Proficiency in digital learning platforms and AI tools  
• Willingness to travel for field visits and training delivery
• Must have a strong knowledge of Psychometrics, Coaching and other Talent Management frameworks