CTL-Quick Commerce Last Mile, GSF Prime Now
Amazon Robotics · Thiruvananthapuram · onsite · Posted 2d ago
Not disclosedFresherfulltimeSourced from
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About this role
Description
At Amazon, we're working to be the most customer- centric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
Title: Channel Team Lead
Essential Functions
Strong leadership capabilities and people management skills
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Basic Qualifications
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.
Key job responsibilities
The Ops Manager, leads an operation for +20k packages. Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.
Basic Qualifications
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Company - ASSPL - Kerala - D38
Job ID: A10587310
At Amazon, we're working to be the most customer- centric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
Title: Channel Team Lead
Essential Functions
- Job Description
- Account Management: Managing and driving the growth of the Channel partners/stores business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
- Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
- Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
- Work on the ground to enable network with new product launches and partner with the operations and other teams.
- Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
- Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
- Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
- Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
- Enhance Engagement with accounts to improve business and increase retention.
- Drive stores against goals (Volume, FTR and other key metrics).
- Handling day to day operational escalations and be available to round the clock to manage the issues.
- Internal/External Stake holder management.
- Support station operations and/or customer deliveries.
Strong leadership capabilities and people management skills
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Basic Qualifications
- Bachelor Degree / MBA.
- Advanced Excel and Communication skills
- Operations/People Handling skills
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.
Key job responsibilities
The Ops Manager, leads an operation for +20k packages. Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.
Basic Qualifications
- Bachelor's degree
- Knowledge of materials management processes, including inventory management, purchasing, warehouse management, and material requirements planning
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Company - ASSPL - Kerala - D38
Job ID: A10587310
Sourced from foundit
Skills
Customer ServicePeople managementanalytical thinkingAdvanced ExcelCommunication Skillsaccount management
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