CSSD Professional

The Floor Coordinator is responsible for ensuring smooth functioning and coordination on the assigned hospital floor. This role involves overseeing patient care activities, liaising between medical staff, nurses, and support services, and addressing patient and attendant queries to maintain high standards of service and patient satisfaction.

• Coordinate day-to-day activities on the assigned floor to ensure smooth patient care.

• Assist inpatient admissions, transfers, and discharges in coordination with nursing and administrative staff.

• Monitor patient flow, bed occupancy, and availability of medical equipment and supplies.

• Act as a liaison between doctors, nurses, support staff, and patients/attendants.

• Respond to patient and attendant queries or complaints promptly and escalate if required.

• Maintain proper records of patient admissions, discharges, and floor activities.

• Ensure adherence to hospital policies, infection control, and NABH standards on the floor.

• Support nursing staff with documentation, coordination of diagnostic tests, and patient care requirements.

• Conduct rounds to ensure cleanliness, safety, and comfort of patients.

• Assist in training new staff and ensuring adherence to floor protocols.

• Graduate in any discipline (preferably in Nursing, Hospital Administration, or related field).

• 0-2 years of experience in hospital operations or patient care coordination (fresher s may be considered).

• Knowledge of hospital processes, patient care standards, and documentation.

• Strong communication and interpersonal skills.

• Ability to multitask and coordinate between multiple departments.

• Problem-solving and conflict resolution skills.

• Attention to detail and organizational ability.

• Patient-centric approach with empathy and professionalism.

• Knowledge of NABH standards and hospital protocols is preferred.