CSR Program Monitoring and Evaluation Coordinator

1. M&E framework, indicators, and plans

• Design and maintain the M&E framework and Project Monitoring Framework (PMF) for each CSR project ARSH MedEngage and the Preventive Healthcare Programme with clear input, output, and outcome indicators.
• Lead finalisation of annual operational and monitoring plans with the Group Head CSR, CSR Lead, Project Managers and partner NGOs; set targets, data sources, frequency, and responsibilities.
• Build a common indicator library so that results can be consolidated across projects and NGOs without duplication.

2. Data systems and dashboards

• Develop and run NGO-wise and Metropolis-level dashboards (Excel / Power BI or similar) tracking progress against targets, geography, and beneficiary reach.
• Set up data collection, aggregation, validation, and analysis processes; run routine data-quality checks and resolve discrepancies with partners.
• Collect annual participant data in digital format and maintain a secure, up-to-date project database.

3. Partner capacity building and field monitoring

• Guide NGO partners on evidence-based data collection, reporting formats, and interpretation of PMF outputs.
• Visit project sites (PAN India) to verify data, observe activities, coach partner teams, and document field findings with follow-up actions.
• Grade partner performance on agreed parameters and support corrective action plans.

4. Reporting and decision support

• Prepare monthly progress reports (input and output level) to support planning and decision-making.
• Prepare quarterly and annual reports for the CSR team/ leadership, using inputs from project teams and NGOs.
• Provide data inputs for statutory and voluntary disclosures such as the Annual Report, CSR report, and BRSR.

5. Baseline, endline, and impact assessment

• Support design of baseline, endline, and impact studies: tools, sampling, ToRs for external agencies, and review of their deliverables.
• Analyse results within the programme framework CSR Lead and translate findings into programme decisions and course corrections.

6. Learning, documentation

• Identify and document what has worked and what has not; finalise the learning agenda and timeline with the CSR team.
• Ensure gender, inclusion and diversity aspects are built into the PMF and into actual data collection and analysis on the ground (including disaggregation by sex, age, and geography).
• Document case studies, best practices and success stories with appropriate consent and child-safeguarding norms.

7. Visibility and communication

• Contribute content to the Metropolis website, Metropolis Foundation website, blogs, and Annual Report, and to external forums (publications, workshops, seminars, journals).
• Suggest new ideas for promotional and awareness activities.

8. Other

Interface with all Metropolis CSR projects and internal stakeholders; take up any other task assigned by the CSR Lead.