CS Specialist ( Technical Chat Support )

Dear Candidate,

We, the HR team at Namecheap, are trying to fill 70 positions in the upcoming months. If you're seeking a rewarding career opportunity with a globally recognized domain registration company, we invite you to read below to learn more about Namecheap, the job position, and the attractive salary & benefits package.

About Namecheap:

Namecheap is a US-based global domain registration company, serving over 30 lakh customers worldwide. To get a comprehensive overview of who we are and what we do, please visit our website: Namecheap - About Us.

Job Description - What You Will Do:

As a member of our team, your primary role will be to provide technical chat support to our valued customers across the globe, assisting them in resolving their queries promptly and efficiently.

Salary & Benefits:

We offer a competitive compensation package, including:

• Fixed monthly salary of 20,000
• Additional shift allowances (averaging 4,500 per month, subject to fluctuations based on real-time workload)
• Overtime allowance, contingent on workload variations
• Monthly travel allowance of 3,000 or internet allowance of 1,200 (averaged based on the assumption of regular commuting to the office or internet reimbursement)
• Health insurance with coverage of 5,00,000
• Redeemable staff reward points in the form of gift vouchers

Eligibility:

This exciting opportunity is open to individuals located in and around Coimbatore who meet the following criteria:

• UG/PG degree in any stream.
• Excellent written English skills.
• Willingness to work in rotational shifts.

Interview Levels:

Our interview process consists of three levels:

• Level 1: A written test to evaluate your proficiency in the English language
• Level 2: HR interview
• Level 3: Interview with the team lead (TL) to assess verbal and client communication skills

Work Model:

Our current work arrangement involves a hybrid model, with employees working in the office for two days per week. This arrangement may be adjusted as necessary to meet the demands of the business.

Office Address:

Namecheap Web Services, 403, TIDEL Park, Peelamedu. (Near Hope College)

Location: Google Maps

Join Namecheap, and embark on an exciting journey with a global leader in domain registration. We look forward to welcoming you to our team and discovering the potential within you.