CS Executive - Contractual For 3 months

AboutUs: Curefit Healthcare Pvt Ltd, foundedin 2016, is Indias largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as acommunity celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Job Summary: Wearelooking for an CS Executive who will manage customer concerns with the objective of maintaining positive customer relationships within an organization. They will interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Responsibilities:

• Managelarge amounts of incoming phone calls • Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meetpersonal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

Requirement:

• Proven customer support experience or experience as a Client Service Representative

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively