CRR- UMPL Professionals

Key Responsibilities:

Customer Engagement & Retention:

• Build and maintain strong relationships with existing customers to increase sales and lifetime value.
• Design and implement customer retention strategies and programs.
• Manage customer segmentation and set KPIs for retention activities.

Sales Planning & Performance Management:

• Develop, optimize, and execute sales plans to achieve revenue targets.
• Prepare and manage monthly, quarterly, and annual budgets for the sales team.
• Assist in forecasts, KPI reporting, and strategic planning for management.
• Provide visibility into the sales pipeline at all stages.

Order & CRM Management:

• Handle sales order processing in SFDC, including PO preparation and dispatch coordination.
• Share proforma invoices and track payments, including follow-ups and PCR entries.
• Manage customer B2B portal access for POs, delivery schedules, and payment advice.

Coordination & Operations:

• Coordinate with plant teams for material status, advance planning, and stock management.
• Resolve delivery, quality, and complaint-related issues; generate cases and credit notes as required.
• Ensure smooth coordination for repeat orders, price revisions, and new developments.

Reporting & Analytics:

• Prepare and maintain regular business KPI reports.
• Track and measure customer communication programs and their impact.
• Analyze geography- and industry-specific trends to identify growth opportunities.

Customer Communication & Relationship Management:

• Effectively communicate product value through presentations and proposals.
• Conduct daily planning of customer interactions and follow-ups.
• Collaborate with customers to understand business needs and profile data for actionable insights.