Cross Border Sales (Business Development) - Mumbai

Role Name: Cross Border (New Sales Development)

Location: Mumbai

About the Role:

We are seeking a high-impact Frontline Sales professional to spearhead the growth and lifecycle management of our Cross-Border Air Express vertical. In this capacity, you will be responsible for new client acquisition, account expansion, and revenue optimization for international air express solutions, catering to a diverse portfolio of e-commerce merchants, SMEs, and large-scale enterprise exporters and importers.

What Youll Do:

• Identify, prospect, and onboard new customers for Cross Border Air Express services within an assigned territory.
• Achieve monthly/quarterly volume and revenue targets for international air shipments.
• Build and manage a strong sales pipeline through cold calling, field visits, referrals, and market mapping.
• Understand customer shipping needs (destination countries, volumes, product categories) and pitch the right service solutions
• Coordinate with operations, customer service, and pricing teams to ensure smooth onboarding and service delivery.
• Negotiate rates and contracts within approved pricing guidelines
• Track competitor activity, pricing, and market trends in the cross-border logistics space.
• Maintain accurate records of leads, meetings, and conversions in CRM.
• Ensure high customer satisfaction and retention through regular account reviews.
• Resolve escalations related to billing, documentation, or service delays in coordination with internal teams.

Required Skills:

• Strong communication and interpersonal skills.
• Proven track record in B2B/B2C field sales, preferably in logistics, courier, freight forwarding, or export-import services.
• Basic understanding of international shipping/customs documentation is a plus.
• Target-driven mindset with strong negotiation skills.
• Ability to work independently and manage a territory.
• Proficiency in MS Office/CRM tools.
• Willingness to travel extensively within the assigned area.

Eligibility:

• Experience: 2–6 years in frontline/field sales (logistics, courier, freight, export-import, or related industries preferred).
• Education: Any Graduate.
• Other: Two-wheeler with valid driving license preferred (this is a field-intensive role).